Privacy Policy

1. Introduction

Welcome to Health Qigong Canberra. We respect your privacy and are committed to protecting your personal data. Health Qigong Canberra is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. The Information We Collect

We may collect, use, store and transfer different kinds of personal information about you to manage your participation in our classes. We only collect information we genuinely need, which may include:

• Identity & Contact Data: Name, email address, telephone number, and billing address.
• Emergency Contact: Name and phone number of a person to contact in emergencies.
• Date of Birth: (if applicable).
• Medical Information: Voluntarily provided details (e.g., injuries or health conditions relevant to participation).
• Waivers & Consent: Signed waiver/consent forms.
• Booking & Attendance: Booking history and attendance records.

3. Why We Collect Information

We collect and use your personal information for practical reasons, including:

• Managing class bookings
• Processing payments
• Contacting participants about classes
• Sending booking confirmations and reminders
• Responding to enquiries
• Improving our services
• Meeting legal obligations

4. Third-Party Services & Payment Processing

We use trusted third-party services to operate our business securely and efficiently. These may include:

• Stripe: For secure payment processing. We do not store your full credit card details.
• Google Analytics & Google Maps: To understand website usage and provide location services.
• Facebook Pixel: For social media integration and advertising.
• Mailchimp: For sending newsletters (if you opt-in).
• Calendly or similar software: For managing bookings.

5. Overseas Data Disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable privacy laws.

6. Cookies

Our website may use cookies and similar technologies to improve website performance, remember your preferences and analyse website traffic. You can manage cookie settings through your web browser.

7. Data Security & Breaches

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. If a data breach occurs that is likely to result in serious harm, we will respond in accordance with Australia's Notifiable Data Breaches scheme where applicable.

8. Retention Period

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records.

9. Children's Privacy

We collect personal information relating to children only with the consent of a parent or legal guardian.

10. Marketing Communications

We may send you updates about classes, workshops and events. You can opt out of marketing communications at any time.

11. Your Legal Rights

You may request access to the personal information we hold about you, request correction of inaccurate information, or make a privacy complaint. We will respond in accordance with applicable Australian privacy laws.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: info@healthqigongcanberra.com.au
Address: 11 Bromby St, Isaacs ACT 2607